In this section you will find our answers to your most frequently asked questions about orders, shipments, purchases and deliveries, about registering on the site and about all the services that giulianosantagatasas.com offers you. In case you need further assistance, remember that you can always contact our Customer Service at: firstname.lastname@example.org
+ HOW CAN I PLACE AN ORDER?
Buying on giulianosantagatasas.com is fast and immediate. You can complete a purchase without registering. However, we advise you to create an account to access exclusive areas and services dedicated to our customers.
How does the article search work?
You can freely consult our catalog by selecting the category of your interest from the navigation menu; to make your search more precise, use the filters or the internal search of the site.
Where can I find product information?
In each product sheet you can view all the information relating to the article (description, material, dimensions) and, by clicking on the product image, you can enlarge it to view all the details.
How can I make the purchase?
To purchase a product on giulianosantagatasas.com:
1. from the product sheet, select the features from the available combinations
2. add the product to the cart
3. if you decide to continue shopping, you can view the contents of your cart at any time by clicking on the icon at the top right of the screen
4. click on the shopping cart icon and decide when to proceed with the order
5. if you are a registered user you can log in or continue as a guest and enter the shipping and billing address
6. select a desired type of shipment and payment method
7. enter your payment information
8. Check that the information entered is correct and click on "Buy"
Within a few minutes, a thank you message in the center of the page will inform you that the purchase procedure has been completed correctly. Finally, you will receive a confirmation email containing your order details. Payment will be confirmed only after our staff has verified the effective availability of all items in stock.
+ PROMO CODES
What is the promo code and how does it work?
If you have received a promotional code, all you have to do is enter it on the order completion page: the discount will be calculated and displayed automatically.
Please check that the discount has been applied before concluding the purchase. Remember to enter the promotional code when finalizing the order, as it will not be possible to add it later.
+ HOW CAN I REGISTER?
Creating an account is very simple and free!
Registered users can access all information relating to orders and returns and addresses
+ DO I NEED TO BE REGISTERED TO PURCHASE ON GIULIANOSANTAGATASAS.COM?
It is not necessary to be registered to purchase, but you will not be able to view the orders placed in your private area.
+ I FORGOT MY PASSWORD, WHAT CAN I DO?
To recover your password, simply access the account page and perform password recovery.
You will receive a message that will allow you to save a new password linked to your account.
+ HOW CAN I CHANGE MY ACCOUNT DETAILS?
To modify your data, log in to your account by entering your email and password.
By clicking on "Edit" you can update the data you want.
+ HOW CAN I CANCEL MY ACCOUNT?
We're sorry you want to leave us! Remember that your account is free and allows you to shop easily, take advantage of exclusive promotions and discounts.
If you still want to deactivate your account, contact our Customer Service confirming your personal data and email address with which you registered. Once we receive this information, we will deactivate your account and send you an email to confirm the closure.
If you change your mind in the future, all you have to do is contact Customer Service by providing your details again and we can reactivate your account. Alternatively, you can register again using a different email address.
+ HOW CAN I SUBSCRIBE TO THE NEWSLETTER?
You can register from the Home Page, by entering your email address, or directly when registering for your account.
+ HOW CAN I UNSUBSCRIBE TO THE NEWSLETTER?
If you no longer wish to receive our newsletter, click on the unsubscribe link at the bottom of each of our emails.
It can take up to 7 days for this change to take effect.
If you change your mind in the future, you can sign up again by simply following the instructions listed above.
How can I check that my order is confirmed?
If the order has been placed correctly and is confirmed, you will automatically be redirected to the confirmation page where you will find your order number. You will also be sent an email with all the details.
How can I check the status of my order?
If you are a registered user, access your reserved area to view the status of your order in the My Orders section.
If you are not registered, you will still receive an email when the order is shipped from our warehouse with a link to track the shipment.
Can I cancel or change the order (add or delete items) ?
Once the order has been completed, it is no longer possible to modify or cancel it.
It will be necessary to wait for the delivery and proceed with any return and/or repurchase.
To exercise the return for withdrawal, consult the instructions contained on our Returns & Refunds page.
Standard delivery of orders takes place on average within 6 working days from shipment of the order in Italy.
The carriers do not deliver on Saturdays, Sundays and public holidays; delivery times may be delayed in the event of Italian holidays.
For orders placed by credit card or PayPal, an administrative verification may be required with order management times of up to 48 working hours.
* 5 days for the Islands, Calabria and disadvantaged areas
We strive to meet delivery deadlines, but during busy periods from April to June delivery times may vary slightly. Furthermore, sporadic updates of a technical nature to our operating system, or causes of force majeure (such as, for example, particularly unfavorable weather conditions) could make certain delivery services temporarily unavailable or affect the time limit within which to place an order as well as on the scheduled delivery times.
Nonetheless, we want to reassure you that we will always continue to strive to limit these changes as much as possible.
Can I choose the day and/or time of delivery?
Unfortunately no, it is not possible to choose a specific time and day.
You can still try to contact the courier directly to agree on a possible delivery date.
More than 24 hours have passed and I have not received the order confirmation email; what should I do?
If you received the confirmation message at the time of purchase, we recommend that you also check your spam folder.
If you do not find the order confirmation email, contact our Customer Service at the following link.
What payment methods are available?
On Alessi.com it is possible to pay with: credit card or prepaid card belonging to any international circuit, PayPal , Google Pay , Apple Pay.
Is the payment safe?
Security is extremely important to us, so we want you to know that your information will be encrypted and secure.
On giulianosantagatasas.com every purchase takes place in maximum security thanks to the use of certified secure servers and the adoption of the most advanced coding systems (SSL).
All transactions are processed by a secure online payment gateway that transfers payment information using the highest security standard, in encrypted form: your credit card details will be totally unreadable to third parties.
We also only use secure connections, as evidenced by the "https" prefix and the padlock symbol appearing in the browser's address bar. To protect your credit card purchases, you will be asked to enter the CVV2/CVC2/CID security code for each order.
We also take the risk of fraud seriously, all credit and debit card payments are subject to validation and authorization by both us and your credit institution.
What is the security code?
On Mastercard and Visa cards, the security code is a 3-digit number printed on the back of the card near the space reserved for the holder's signature. On American Express cards, the security code is located on the front of the card and consists of 4 digits.
+ AFTER SALES ASSISTANCE
In case of defects in the article, who should I contact for assistance?
We are very sorry if you have received a defective product and we want to help you solve the problem as quickly as possible.
For products purchased from physical stores or authorized resellers, please contact the point of sale where the purchase was made directly.
For purchases made online, contact Customer Service as soon as you discover the defect and provide as many details as possible (order number, which item is defective, what is the defect, etc.).
A member of Customer Service will find a solution and answer your request as soon as possible.
What does the warranty cover and how long does it last?
The warranty covers product defects with the exception of products used or treated improperly; by law it is 24 months from the date of purchase of the product, shown on the receipt/invoice.
RETURNS AND REFUNDS
How can I make a return?
The return is charged to the customer except in cases of error on the part of our staff in sending the requested article or in the event of a defect in the article highlighted within 7 days of receipt of the goods.
Is it possible to return a return to a physical store?
Of course, you can return items purchased online directly to our centre. The policy and times for making a return remain the same.
How long does it take to receive the refund?
Depending on the shipping method you used, it can take up to 15 working days (excluding weekends and public holidays) for your return to reach our warehouse. Once received, we will send you an email to confirm the refund.
All refunds will automatically be issued to the payment method used to place the order. The amount will be back in your account in 5-10 business days depending on your bank's processing times.
How will I be refunded? All returned items will be refunded to the payment instrument used for the purchase (credit card, prepaid card, PayPal, etc).
When an order (or part of it) is returned, we will only refund the price paid for the items and not any shipping charges, duties etc. unless the entire order has defects.
Can I receive the refund on a card other than the one used for the order?
For security reasons we cannot refund you to a card other than the one on which you purchased it.